Connectwise Manage Service Ticket Integration

Connectwise Manage is a powerful tool for managing all aspects of a business. With Catch Connect, service tickets can be created automatically in Connectwise whenever a device goes offline or a device sends or receives a certain message. Catch Connects integrates with anything that has an API. Ready to go integrations are included for Crestron, FSR, Global Cache, Lutron and more.

To integrate Connectwise Manage service tickets with Catch Connect, you’ll need the following:

  • A registered Catch Connect client. Click here to learn how to register the Catch Connect client software.
  • Your Connectwise Manage Company ID
  • The Connectwise API Member ID
  • The Connectwise API Member Public Key
  • The Connectwise API Member Private Key
  • Your Connectwise Manage URL

Create A New API Member In Connectwise Manage


Create A Service Ticket Template In Catch Connect


Automate Creating Connectwise Manage Service Tickets

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